Sales Engineer

*JOB DESCRIPTION* * * | *Job Title:* | Sales Engineer | | *Department:* | Enterprise Sales | | *Location:* | Guam | | *FLSA Status:* | Exempt | | *Salary Grade:* | 3A/3B | | *Reports to:* | Senior Director | | *Responsible for:* | Assigned Functions | | *Job Summary:* The primary responsibility of a Sales Engineer is to support the Enterprise Sales Account Managers in solution selling to prospects, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions.
Other responsibilities include managing technical aspects of RFP/RFI responses, communicating client needs to Business Development and R&D teams, collecting competitive intelligence and assisting with closing sales where technical expertise may be required to fit clients' needs.
The Sales Engineer shall contribute to new customer acquisition, customer satisfaction, and overall sales team success.
*Essential Duties & Responsibilities:* *Employee will:* * * * Know and uphold established IT&E Mission, policies and procedures, Department and Division objectives, quality assurance and safety programs and standards.
* Collaborate with sales teams to understand customer requirements and provide sales support.
* Partner with account managers to plan, prepare and execute strategic deals in complex sales cycles.
* Research, develop, and modify products to meet customers' technical requirements and needs.
* Assist customers who have problems with installed products and recommend improved or upgraded materials and machinery.
* Identify areas for improvement and communicating these issues as well as possible solutions to upper management.
* Train other members of the sales team on the technical aspects of the company's products and services.
* Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition.
* Prepare and develop technical presentations to explain the company's products or services to customers.
* Manage all technical aspects of RFP / RFI responses.
* Effectively communicate client needs to the Business Development and R&D teams for future product enhancements.
* Support and conceive new service opportunities that exceed those currently offered by other providers.
* Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers.
* Collect and document competitive intelligence.
* Participate in developing the strategy and initiatives for the sales team and assist with driving development and execution.
* Execute given assignments in a self-directed manner, anticipate issues, and modify procedures as necessary.
  *Minimum Qualification Requirements:* *Education: *Bachelor's Degree in IT or Engineering or eight years of direct relevant technical experience.
*Work Experience:* 8+ years of experience in information technology or telecommunications and 5+ years of customer-facing professional services or IT consulting experience or a proven track record selling complex enterprise solutions.
| | *Special Knowledge, Skills and Abilities: * Knowledge of: * Enterprise and Hospitality grade telecom and IT solutions * Managed IT services * Cloud services * Fixed and wireless services Skills in: * Modeling the financial business case associated with each sale opportunity * Writing clear, complete and concise sales proposals * Preparing business case financials using company PNL Template Ability to: * Forge strong, long-lasting relationships with senior executives.
* Creatively explain and present complex concepts in an easy to understand manner.
* Communicate clearly, concisely and accurately with all levels of staff and customers, both verbally and in writing.
* Generate proposals and cost estimates in a timely manner * Convey service or product value.
* Successfully match customer pain/requirements to proposed solutions * Make logical and sound decisions in the resolution of difficult situations.
* Work in a team environment.
* Analyze and interpret work situations, reports and results.
* Perform in a self-directed, hard-working, creative and forward-thinking manner | Job Type: Full-time