CSR, Outbound Call Center

Summary: We thrive on connecting people to the things that matter most by delivering an unmatched customer experience, investing in our associates, and creating value for our shareholders.
This is a fast paced organization rooted in celebration, excellence, respect, trust, communication, and family.
Working here requires an open mind, collaboration, and willingness to learn.
Successful candidates must have the ability to work in a fast-paced call center environment to initiate outbound calls to potential and existing customers.
Sales evolve around creating new clients or selling additional services to drive revenue.
Contact existing customers to review their current services.
After sale support with the highest degree of courtesy and professionalism to resolve customer issues and ensure customer satisfaction.
Offer solutions to customers with the objective of retaining customer's business.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Work directly with customers via telephone, and email to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services Educates customers on product offerings and services to improve their "on-line presence" and explain pricing and answer questions from customers building value in the customer relationship.
Follows up with customer via telephone or email following initial sales contact.
Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
Places a minimum of 40 outbound calls each day Consistently meets individual weekly and departmental monthly sales goals Continued product education to better service customer calls Maintains accurate daily record of sales in sales tracker.
Excellent oral and written communication skills Excellent telephone etiquette Ability to handle multi-task assignments Computer literate Follow up with customer(s) to assure they received services offered and customer is satisfied Perform other duties as assigned COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies Design – Demonstrates attention to detail and strives for excellence.
Problem Solving – Identifies and resolves problems in a timely manner Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful and communicate openly with team members and other departments Written Communication – Able to read, write, and interpret written information while being reliable and transparent Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
NECESSARY SKILLS: One or more years' experience of Telesales, Retail or Call center in a high volume fast, paced environment Strong customer service skills Experienced with Web Based Applications and Windows Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment Ability to manage sensitive and critical client information Excellent verbal and written communication skills Problem solving and decision-making skills Superior closing skills NECESSARY TRAITS: Pleasant personality Ability to work with others in a team environment Understand role within team Ability to work under pressure and with varying types of corporate customers Must be a self-motivated with the ability to make decisions as required.
EDUCATION AND/OR EXPERIENCE: Minimum of a High School Diploma or GED Sales experience Customer Service Experience Computer Literate Experience with Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point LANGUAGE SKILLS: Reading proficiency, so as to interpret documents (e.
g.
safety rules, operating and maintenance instructions, troubleshooting guides, FAQs, user manuals, procedure manuals, etc.
) is required.
Writing proficiency, either concisely or succinctly (as called for), is required for regular correspondences.
Ability to speak effectively before people (e.
g.
groups, clients).
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
OTHER QUALIFICATIONS: Must have reliable transportation.
PHYSICAL DEMANDS: Must be able to stand for long periods of time.
Must be able to do light lifting of inventory and transport units from one area to another.
Required to work a retail schedule, including evenings, weekends and some holidays as required.
Docomo Pacific is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.