Customer Service Representatives handle customer questions, concerns, basic troubleshooting and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
Offer solutions to customers with the objective of retaining customer's business.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet customer and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain product based on customer’s needs and desires
Answer questions regarding our products/services
Maintain knowledge of current sales and promotions, policies regarding payment and security practices.
Reconcile daily work and provide end of day reports to leadership team.
Actively execute the daily operational and day to day goals and priorities assigned by leadership team.
Adhere to department & company dress code, policies, procedures and protocols.
May be required to work at retail store locations as a part of cross training.
Set and achieve goals during each review period.
Exhibit responsibility in attendance and promptness.
Handle difficult customer concerns.
Maintain proper documentation regarding customer follow ups and scheduled adherence.
Assist with special projects as needed.
Provide other departmental assistance as needed.
Attend departmental meetings and participate in training.
QUALIFICATIONS:
EDUCATION and/or EXPERIENCE:
High School Diploma or GED; and
Minimum of 2 years work experience
COMMUNICATION SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
OTHER SKILLS:
Ability to sell services in person or over the phone
Goal oriented and able to achieve established sales quotas and department objectives
Reliable transportation and willing to work at multiple Docomo retail locations as needed
Excellent oral and written communication skills
Excellent telephone etiquette
Previous cash handling experience required
Ability to handle multi-task assignments
Computer literate
Excellent time management and problem-solving skills.
Perform other duties as assigned.
Sense of urgency is a must!
WORK SCHEDULE:
This is a standard full-time role and during select times individual will be asked to work flexible schedule based on department and company needs.
Able to work flexible hours, shifts, evenings, weekends and holidays.
Must be able to work effectively in a team environment.
PHYSICAL DEMANDS:
While performing the duties of a CSR, associate sits for long periods of time while using their hands frequently to handle, control, or feel objects, tools, or controls.
There are repetitive movements.
CSR should be able to speak clearly for listeners to understand and be able to understand the speech of other persons.
Job requires sedentary work but may exert up to 10lbs of force occasionally.
Docomo Pacific is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
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