Marketing Operations Specialist

Summary: We thrive on connecting people to the things that matter most by delivering an unmatched customer experience, investing in our associates, and creating value for our shareholders.
This is a fast-paced organization rooted in celebration, excellence, respect, trust, communication, and family.
Working here requires an open mind, collaboration, and willingness to learn.
The market continues to evolve and have developed unique requirements over the years.
We have ambitious goals to win over these market segments and to keep our customers connected to the things that matter most, by delivering the best Mobile, Internet and, Entertainment experience and services for our customers.
The Marketing Operations Specialist will help drive DOCOMO PACIFIC to achieve our ambitious goals and objectives by working closely with the Marketing Operations Manager.
Through effective planning and project management, he/she help ensure the day-to-day execution of Go-To-Market plans and strategic initiatives and ensuring that all marketing activities are aligned with DOCOMO PACIFIC’s overall business objectives and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The Marketing Operations Specialist will assist in optimizing processes, technologies, and data used in executing Go-To-Market campaigns and other strategic initiatives to ensure optimal campaign performance and support achievement of targets.
The Marketing Operations Specialist will concentrate on the technical and process-oriented aspects of marketing, managing data, and technology to enhance efficiency.
The Marketing Operations Specialist will fulfil a supporting role in maintaining satisfaction within the Consumer Business Unit Marketing Team and will report directly to the Marketing Operations Manager.
The output of the role includes: Streamline marketing workflows and processes to improve efficiency, productivity, and agility.
Assist in the execution and delivery of the annual Strategic Go-To-Market planning.
Partner with the Marketing Operations Manager to develop strategies and analyze marketing performance metrics through analytics and business KPI management.
Partner with the Marketing Manager to maintain Go-To-Market plans relevant to the advancing market demand as well as user trends and analysis.
Develop systems to track and measure effectiveness of marketing campaigns.
Implement hygiene practices to maintain consistency.
Use current data management systems to deploy solutions and tactics to aid in highly effective marketing campaigns.
Collect and monitor data focusing on upcoming marketing plans to aid in monthly/future forecasts.
Assist all Go-To-Market support functions of campaign support, promotions, and services.
Generate reports and analysis on the performance of optimized marketing processes for management and stakeholders– Review and monitor reports on KPIs to create data driven-solutions to aid in marketing performance within the fiscal year.
Help execute and generate timelines for Go-To-Market plans as dictated by business needs and or strategic priorities for the company.
Work across the various teams and other internal stakeholders to ensure the correct Product, Promotion & Service Strategy and Execution is employed across the business.
Combine consumer and media insight, analytic and strategic data to focus on solving real business problems.
Compare marketing processes with industry best practices to identify areas for improvement.
Maintain clear and updated documentation of optimized marketing processes, including standard operating procedures (SOPs) and guidelines.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: Design – Demonstrates attention to detail and strives for excellence.
Problem Solving – Identifies and resolves problems in a timely manner.
Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful and communicate openly with team members and other departments.
Written Communication – Able to read, write, and interpret written information while being reliable and transparent.
Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
NECESSARY SKILLS: Excellent technical and analytical skills Effective people and communication skills Flexibility and ability to work on multiple assignments in a fast-paced environment Able to work independently but understands when to seek support Strong hands-on experience Excel, PowerPoint and other analytics tools.
NECESSARY TRAITS: Spirited personality Ability to work well with a diverse group of individuals Understand role within team but takes initiative Ability to work under pressure but maintain a calm and approachable demeanor Must be a self-motivated individual that is empowered to make decisions as required.
EDUCATION and/or EXPERIENCE BSc in Marketing, Business or relevant field is a minimum requirement.
Understanding of creation and implementation of Go-To-Market strategies is strongly preferred.
Highly proficient in all MS Office applications: Word, Microsoft Excel, and PowerPoint.
COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of employees of the organization.
Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport.
OTHER SKILLS: Excellent project management, organizational skills and the ability to process requests as required.
Excellent stakeholder management.
Must be customer obsessed and focused.
Ability to work with minimum supervision.
Willingness to assume responsibility for accuracy of work performed.
A living embodiment of the DOCOMO PACIFIC Brand and Culture.
Ability to learn and adapt to varied work assignments.
Must be able to work a full-time schedule, which may include evenings and weekends.
WORK SCHEDULE: This position is a standard full-time role and during select times individuals will be asked to work a flexible schedule based on department and company needs.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit.
The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, push/pull objects and drive.
The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally.
Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Docomo Pacific is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.