Senior Account Manager

Summary: We thrive on connecting people to the things that matter most by delivering unmatched customer experience, investing in our associates, and creating value for our shareholders.
This is a fast-paced organization rooted in celebration, excellence, respect, trust, communication, and family.
Working here requires an open mind, collaboration, and willingness to learn.
Reports directly to the Business Sales Manager to achieve the department’s sales goals through individual achievement within a team environment.
Position requires maximum field time to source out new business and increase business within the existing customer base.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Achieve Department Sales Quotas in three areas: New MRC ( Monthly Recurring Charges) across all product lines from new accounts Increase MRC ( Monthly Recurring Charges) from within existing customer accounts to increase revenues through new products and services Complete timely renewals of existing accounts Identify new leads and opportunities to increase revenues through products and services Schedule and set up meetings with new or existing potential clients to build relationships and generate new revenue.
Professionally present Docomo’s products and services to customers and keep businesses updated with new or existing products to enhance their business communication solutions Create effective and professional business proposals and RFP / RFQs for government bids.
Negotiate proposals and rates professionally.
Professionally build and manage relationships with a portfolio of existing business partners Capable of taking strategic approaches in the sales process.
Using a personal automobile, travel throughout sales territory to call on existing and prospective customers to present products & services, solicit orders, or provide after-sales service as needed and appropriate.
Provides retention services to existing accounts to ensure a high probability of renewal and to better maximize the opportunity to increase MRC within the account.
Learn and use a thorough knowledge of the product/service in the sales effort and display or demonstrate products & service in the sales effort and display or demonstrate products & services, using samples or catalogs/ brochures, and emphasize salable features.
Identify changing business needs of businesses and introduce business solutions related to company products Efficiently and effectively manage time to focus on activities in the sales process.
Have a clear understanding of procurement, and government bids to ensure government accounts are handled properly Takes responsibility, demonstrates responsiveness, and corrects issues promptly.
Prepare price quotes and proposals, present contract terms verbally and in writing, and prepare sales contracts, subscriber agreements, and other documents for orders obtained.
Estimate date of delivery to customer, based on knowledge of internal schedules; Prepare weekly and monthly activity reports of all sales activities; Report information related to competitor’s offerings and business sales strategy to management; Promote and represent the company with the highest level of professionalism at all times; Build good working relationships that promote teamwork with co-workers and management.
Keep all customer information and company trade secrets confidential at all times; Must be able to professionally represent the company in initial and follow-up contacts with customers having complaints or difficulties with the services or products.
Must have a broad knowledge of the organization’s services, resources, policies, and procedures to quickly resolve issues to the satisfaction of the customer.
Report data on the developed database detailing information on prospective and current customers for managing and closing of sales leads.
Must be able to troubleshoot products and services and respond back to customers in a timely manner.
Ability to work on Saturdays and Holidays as needed.
Perform other duties as assigned.
Effective use of company MIND, RR, CAF data software COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies Design – Demonstrates attention to detail and strives for excellence.
Problem Solving – Identifies and resolves problems in a timely manner Interpersonal Skills – We bring energy and passion to our work and always aim to be respectful and communicate openly with team members and other departments Written Communication – Able to read, write, and interpret written information while being reliable and transparent Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
NECESSARY SKILLS: PC Proficiency MS Word and MS Excel Ability to multi-task and track pending issues Ability to communicate both verbally and in writing Exception organizational skills Knowledge of MIND (As trained) Knowledge of RR Knowledge of CAF Knowledge of Database for reports NECESSARY TRAITS: Spirited personality Ability to work well with a diverse group of individuals Understand role within team but take initiative Ability to work under pressure but maintain a calm and approachable demeanor Must be a self-motivated individual that is empowered to make decisions as required EDUCATION and/or EXPERIENCE: High School Diploma or GED required; At least 2 years of sales experience Telecommunications experience preferred COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of employees of the organization.
Ability to converse professionally and with empathy with an emphasis on owning and solving issues whilst building excellent rapport.
OTHER QUALIFICATIONS: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to rate, ratio, and percent and to draw and interpret bar graphs.
WORK SCHEDULE: This is a standard full-time role and during select times individuals will be asked to work flexible schedules based on department and company needs.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, hear, stand, walk, and sit.
The employee is occasionally required to crouch, kneel, balance, bend/stoop, climb, push/pull objects and drive.
The employee must be able to lift up to 25 pounds regularly and up to 50 pounds occasionally.
Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Docomo Pacific is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.