Sales and Customer Service Manager

Responsibilities: - Manage a team of customer service representatives and ensure excellent customer service is provided - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer interactions to ensure quality and adherence to company standards - Train and coach customer service representatives on best practices - Collaborate with other departments to resolve customer issues and improve processes - Analyze customer feedback and data to identify areas for improvement - Maintain accurate records of customer interactions and transactions Experience: - Proven experience in a customer service management role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Proficient in math for handling financial transactions - Knowledge of phone etiquette and professional communication techniques - Strong administrative and organizational skills - Ability to analyze market trends and make strategic decisions - Effective time management skills to prioritize tasks and meet deadlines This position offers a competitive salary based on experience.
Benefits such as health insurance, life insurance, and paid time off may be available.
If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply.
Job Type: Full-time Benefits: * 401(k) * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday * Weekends as needed Education: * High school or equivalent (Preferred) Experience: * Management: 1 year (Preferred) Work Location: In person