Job Purpose:
The Client Account Manager is primarily responsible for the client relationship aspects of an assigned book of business and related operations.
Manages accounts through the efficient use of labor, materials, processes and proper staff supervision to produce desired profit margins and optimal customer satisfaction.
Establishes and maintains good working relationships with clients.
Follows all Company policies, procedures and safety guidelines.
Performs related work as required.
Key Responsibilities:
Assumes full responsibility for multiple landscape management accounts and landscape crews as assigned
Manages labor, materials, time and customer expectations efficiently
Proposes, estimates and sells account enhancements
Utilizes company software correctly to schedule and manage accounts
Completes paperwork and reports (e.
g.
job ticket completion, proposal updates) accurately and on time
Creates effective reports and presentations using company templates
Attends client board meetings, conducts landscape walks with clients and independently
Creates punch lists and ensures they are completed
Ensures irrigation is programmed and working correctly to ensure client satisfaction and job quality
Makes responsible recommendations to clients
Ability to read, write and understand contracts
Trains, coaches, disciplines and follows through on staff direction as required
Completes business processes in a timely and accurate fashion
Complies with and acts as role model for all organizational policies and procedures
Is available for “on call” emergencies
Provides excellent service (e.
g.
accurate, complete, timely) to clients, team members and other Bemus staff
Key Performance Indicators:
Manages all accounts to achieve overall profitability to company standard
Manages enhancement and irrigation work profitability to company standard
Maintains all accounts to company quality standard
Retains client accounts through client relationships and quality performance
Follows and directs staff in all safety policies and procedures to prevent accidents and injuries
Produces high quality work that is on time
Communicates effectively: follows up and doesn't need to be asked twice, keeps others posted on progress.
Primary Skills and Education Required:
Positive attitude; ability to follow rules and instructions, work safely, and work well with others
Communicate effectively in written and spoken English
Possess a valid Driver License with acceptable driving record
5 years of professional landscape management experience
A 2 or 4 year degree in Horticulture, Plant Science or other related field is beneficial
A combination of experience and education as outlined above is ideal
Working knowledge of the principles, practices and methods associated with landscape management (e.
g.
, horticulture, plant identification, insect and disease identification, irrigation, equipment operation, etc.
)
Competence in math and technology
Ability to program and manager standard and smart irrigation controllers
Good time management and organization skills
Ability to solve problems in a positive and practical manner
Applies principles of supervision and team building
Ability to lead and manage a team
Ability to multi-task and handle a fast-paced work environment
Ability to work well under stress
Focus on exceeding the expectations of customers
Apply principles of supervision and team building
Work Environment:
Work is predominantly outdoors, exposed to varying temperatures, weather conditions, and noise levels.
Exposure to
dust, pesticides, fertilizers, grease, oils, dust, fumes and electrical currents will occur.
Standing for long periods, walking for long distances, or crouching, is commonplace, including on narrow, uneven and/or slippery surfaces.
The job requires stooping, lifting, carrying or otherwise transporting up to 50 pounds.
Driving to and from worksites may be required.
Frequent and repetitive use of hand and powered tools is required.
Use of computers, phones and other technologies will be necessary.
Disclaimer:
The job description is not exhaustive and is not intended to cover every aspect of the position.
Benefits
Health, Vision and Dental
401K
PTO
Company Vehicle
Whatsapp
