Customer Relations Assistant

  JOB TITLE: Customer Relations Assistant  DEPARTMENT: Customer Service LOCATION: Tinian CORP.
ENTITY: Micronesian Telecommunications Corp.
dba IT&E CNMI SALARY LEVEL: 1C  SALARY RATE: $8.
96 - $16.
64 FLSA STATUS: Non-Exempt  OPENINGS: 1 JVA#: 23-09-103574  JOB DESCRIPTION Job Summary: Under the geographically separated supervision of the Sr.
Manager, Government/Community Relations and Customer Service the Customer Relations Assistant represents IT&E in the community of Rota or Tinian, as assigned.
Maintains the IT&E office and provides information to customers, receives, and resolves problems and complaints, and provides routine servicing to telephone units.
The Assistant accepts payments and performs cashiering functions, ensuring the safekeeping of funds, daily reconciliation of receipts and makes daily deposits.
The Customer Relations Assistant will make every effort to assist customers and resolve any equipment or service-related problems within the scope of the Company’s capabilities and policies.
  Essential Duties and Responsibilities: The Employee will: 1.
 1.
Provide service to all customers by taking payments, activating phones, simplifying, or explaining new cell features, responding to customer complaints, assisting customers in setting up their wireless accounts (air cards/ Mi-Fi) and responding to all billing questions and disputes.
2.
Provide Cashiering services to customers; balance the cash register, make deposits, prepare, submit, and archive cashier reports on a timely basis.
  3.
 Assess all customer returns, identify defective products,  4.
Receive and record new stock, keep track of all inventories, return all defective products, and communicate with our main office daily through fax, telephone, and emails.
  5.
Participate in community events that will help promote ITE services, reach out and look for market opportunities.
Provide feedback to management team regarding possible customer interests and concerns.
6.
 Maintain store upkeep and readiness to conduct business, ensure POS materials are in place for current promotions.
7.
 Ensure availability of products for sale; coordinate with necessary IT&E departments to maintain sufficient inventory levels (prepaid cards, SIMS, phone units, cellular phone accessories, modems, filters); ensure zero variance on inventory count.
8.
 Up-sell new products to both new and existing customers.
Meet or exceed store monthly sales goals.
  9.
Respond to customer requests for new/change/disconnection/reconnection of service, billing and adjustments assistance or general inquiries.
  10.
Participate in high toll/air/data/roaming and NSF courtesy calls to customers within island territory.
  11.
Keep updated and abreast with new procedures and products.
  12.
 Perform other related duties or tasks as assigned or required.
  Minimum Qualification Requirements:  Education: High School Graduate with evidence of accounting or computer technical education or training.
  Work Experience: Two years of work experience in a customer service-oriented business environment or the accounting field Licensure/Certification/Professional Association: None Required  Special Knowledge, Skills and Abilities:  1.
Knowledge of: 1.
 Administrative and clerical procedures and systems such as computer operations, managing files and records, designing forms and other office procedures and terminology.
  2.
Reconciliation procedures with the ability to reconcile accounts.
  3.
Planning, administration, and operation of cash collection programs  4.
Basic accounting procedures 5.
 Basic tenets of good telephone etiquette  6.
 Customer service and problem resolution techniques  7.
 Principles and concepts of teamwork, work-related goal setting and resource management  2.
Skills in: 1.
 Preparing written reports, statistics, and analyses  2.
Operating and explaining the operation of handsets, smart-phones, air cards and other telecommunications devices  3.
 Handling customer queries and problems in a non-confrontational manner that leads to customer satisfaction and problem resolution.
  4.
Use of standard office furniture and equipment, which may include use of a cash register.
  5.
 Use of personal computer hardware and Microsoft software programs to include MS Excel, Access, MS Outlook and Word.
  3.
Ability to: 1.
 Learn and be capable of explaining the Company’s telecommunications service programs, products, and services.
  2.
 Communicate naturally and pleasantly in fluent English in a polite, clear, concise, and accurate manner.
  3.
Analyze data, detect errors, and correct inconsistencies in accounting records.
  4.
Reconcile daily cash accounts, note, and resolve discrepancies.
  5.
Perform in a self-directed, hard-working, creative, and forward-thinking manner, demonstrating alertness, attention to detail and a logical thought process.
  6.
 Provide a high level of customer service.
4.
Other Requirements: 1.
 Perform overtime work, as needed.
  As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information.
  IT&E is a Drug Free Workplace.
Job Type: Part-time Salary: $8.
96 - $16.
64 per year