Front Office Agent

*ESSENTIAL FUNCTIONS* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Greets and welcomes guests.
* Assigns rooms and keys.
* Maintains room availability.
* Collects and distributes messages for guests.
* Prepares bills and collects payment for visits.
* Assists in solving billing discrepancies.
* Answers inquiries regarding hotel area and services.
* Secures patrons’ valuables in the safe.
* Provides suggestions of places to visit, eat and shop.
* Arranges transportation.
* Maintains hotel records.
*COMPETENCIES* 1.
Customer/Client Focus.
2.
Stress Management/Composure.
3.
Thoroughness.
*Supervisory Responsibility* This position has no supervisory responsibilities.
*Work Environment* This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
*Physical Demands* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
*Position Type/Expected Hours of Work* This is a full-time position, regularly requiring long hours and frequent weekend work.
*Required Education and Experience* [Indicate education based on requirements that are job-related and consistent with business necessity.
See examples below.
1.
High school diploma or GED certificate.
2.
Customer service background.
Job Type: Full-time Pay: $10.
25 per hour Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off Schedule: * Day shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed People with a criminal record are encouraged to apply Experience: * Customer service: 1 year (Preferred) Work Location: In person